Effective Date: Jan 18, 2026
Last Updated: Jan 18, 2026
1. RETURN WINDOW: You have 7 days from the date of delivery to report any issues with your
order.
2. VALID REASONS FOR RETURN/EXCHANGE:
A. We cover the cost: We accept returns for Damaged/Defective Items or Wrong Items
Delivered. We will shoulder the return shipping fees and replace the item immediately.
● Estimated Replacement Timeline:
○ Metro Manila: 5 - 7 Days
○ Provincial: 8 - 15 Days
● Note on Delays: Timelines are estimates and may change during natural calamities
(e.g., typhoons, flooding) or courier service interruptions. While these delays are
beyond our control, we will coordinate with you closely. If you are experiencing a delay,
please message us on Instagram so we can assist you.
B. You cover the cost: We accept Size/Style Exchanges for non-defective items, subject to
stock availability. The new item must be of the same price (or higher, with difference paid).
● Condition: Item must be unused, unwashed, and with original tags attached (if
applicable).
● Shipping: Customer pays for round-trip shipping (return + new delivery).
3. NON-QUALIFYING REASONS: To keep our prices low, we cannot offer cash refunds for:
● Change of mind (e.g., "I don't like the color").
● Minor differences in color due to lighting/screen resolution.
● Items damaged due to customer misuse or improper washing.
4. HOW TO REPORT AN ISSUE: Please message us on our Instagram Page @onlyhumanph
with your Order Number and proof of the issue.
● Proof: We strongly recommend taking an Unboxing Video (showing the sealed pouch
being opened). This allows us to approve your request instantly and assist in the return
process.
● Note: If no video is available, you may submit clear photos, but we may require you to
return the item to us first for physical inspection before approval.
5. REFUND PROCESS: Cash refunds are only issued for the following reasons:
1. Wrong items delivered (Refund Amount: Item Price + Shipping)
2. Defective items that cannot be replaced due to stock unavailability (Refund Amount:
Item Price + Shipping)
3. Items with size issues that cannot be replaced due to stock unavailability (Refund
Amount: Item Price only)
● Refund Method: GCash or Bank Transfer only. Please coordinate with us by messaging
our Instagram Page @onlyhumanph.
● Processing time: 2-3 business days after we receive the returned item.
