Effective date: January 18, 2026
This policy explains how payments, order processing, weekly shipping, delivery, and order-related concerns are handled for orders placed with Only Human.
Customers must complete payment using the payment method selected at checkout.
Available payment methods may include:
After payment, customers must send proof of payment to:
only.human1115@gmail.com
Use the subject:
PAYMENT CONFIRMATION – [Order No.] – [Full Name]
The email should include:
Payment is considered confirmed only after verification by Only Human.
Verification is normally completed within 1–2 business days after receipt of the proof of payment. Payments submitted late at night, on weekends, or on holidays may be verified on the next business day.
If no confirmation is received after 2 business days, customers should resend the payment details and proof of payment to only.human1115@gmail.com.
Orders are processed and shipped in weekly batches.
The weekly cut-off is:
Saturday at 3:00 PM
Orders with the required payment proof submitted on or before Saturday at 3:00 PM are scheduled for the upcoming Sunday or Monday shipping batch.
Orders submitted after Saturday at 3:00 PM are moved to the following week's shipping batch.
The shipping batch is based on when the order and required payment proof are submitted, provided the payment is successfully verified.
Manual verification by Only Human may occur after the cut-off without automatically moving an otherwise eligible order to the following week's batch.
Eligible orders are normally prepared for shipment and handed over to the courier during the applicable Sunday or Monday shipping batch.
The Sunday/Monday schedule refers to the expected courier handoff period, not the customer's final delivery date.
Actual delivery timing depends on the courier, destination, weather, operating conditions, and other circumstances outside Only Human's direct control.
Once an order has been shipped, Only Human will provide the available shipping status and estimated delivery window through email, text message, or another available communication channel.
Only Human ships nationwide within the Philippines.
Shipping fees are based on the customer's delivery area and may be categorized as:
The applicable shipping fee is shown during checkout.
For remote locations, out-of-coverage destinations, or parcels that result in unusually high courier charges because of their size or weight, Only Human may contact the customer before shipment regarding any additional shipping fee.
No additional shipping fee will be charged without informing the customer first.
Customers are responsible for providing a complete and accurate delivery address during checkout.
Incomplete or incorrect delivery information may cause:
Orders will be shipped to the address provided during checkout.
Customers who need to correct their delivery information should contact only.human1115@gmail.com as soon as possible and provide their order number and corrected information.
Changes may no longer be possible once the order has been handed over to the courier.
Delivery estimates begin after the order has been handed over to the courier.
The estimated delivery period provided by Only Human is based on information available from the courier and is not a guaranteed delivery date.
If an order has gone beyond the provided delivery estimate, customers may contact:
only.human1115@gmail.com
Only Human will coordinate with the courier where possible to check the shipment status.
The Only Human store currently does not provide real-time courier tracking directly within the customer's account.
Customer accounts may display:
Courier movement and real-time delivery tracking depend on the courier used for the shipment.
Once the order has been shipped, Only Human will provide any available tracking or delivery information supplied by the courier.
In some cases, an order may require additional processing or may not be available for shipment during its originally scheduled batch.
If this happens, Only Human will contact the customer directly and provide an updated expected shipping schedule.
Depending on the circumstances, Only Human may coordinate with the customer regarding available options, which may include:
Any such situation will be handled directly with the affected customer.
Customers may access their available order information through the View Order link included in their order confirmation email.
If sign-in is required, the customer must use the same email address used when placing the order.
A sign-in link will be sent by email and may take approximately 5–10 minutes to arrive.
Customers should check Spam, Junk, or Promotions folders if the email does not appear in the main inbox.
Orders placed using the same email address may appear under the same account's order history.
For concerns relating to payment, shipping, delivery, or an existing order, contact:
only.human1115@gmail.com
To help us locate the order faster, include:
For payment-related concerns, also include:
